At Royal Primevera, customer satisfaction is our top priority. We aim to provide high-quality industrial tools and workshop equipment. If you are not completely satisfied with your purchase, our Refund & Returns Policy is here to help.
Returns
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must:
• Be unused and in original condition
• Include original packaging, accessories, and manuals
• Not be damaged due to misuse or improper handling
Non-Returnable Items
The following items are not eligible for return:
• Used or damaged products
• Customized or special-order items
• Products without original packaging
• Clearance or final sale items
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a few business days.
Exchange Policy
If you receive a defective, damaged, or incorrect item, we will gladly replace or exchange the product after verification.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product sent by Royal Primevera.
Order Cancellation
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must go through the return process.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately with photos and order details so our support team can assist you quickly.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account or payment provider. Processing times may vary depending on your payment method.
Contact Us
For any questions related to refunds, returns, or exchanges, please contact Royal Primevera customer support through our website or official contact channels.
